Frequently Asked Questions
Real answers about your $19 camera and $19/month monitoring plan. No fine print, no surprises.
What's included in the Lifetime Protection Plan?
The Protection Plan is what keeps your home security investment protected long-term. Your monthly plan includes:
- Lifetime device protection
- Replacement coverage for eligible equipment failures
- Theft replacement coverage
- Priority customer support
- Ongoing account maintenance and service assistance
- Peace of mind knowing you're covered if something goes wrong
Most security companies charge hundreds of dollars to replace damaged or stolen equipment. With the Protection Plan, you can rest easy knowing your device is protected and support is always available when you need it.
For less than $1 per day, you can keep your home security system protected year-round.
Why is the camera only $19?
We subsidize the upfront cost of the hardware to make professional security accessible. Our business model relies on the monthly protection plan.
What if the camera breaks?
Under the Lifetime Protection Plan, if your camera breaks due to a manufacturing defect or normal wear and tear, we replace it for free.
Is professional installation required?
No, the system is designed for easy DIY installation in under 15 minutes. No special tools required.
What happens when motion is detected?
You receive an instant alert on your smartphone. Our agents can also be notified if you opt-in for professional monitoring.
When does the subscription start?
The subscription begins the day you activate your camera in the mobile app.