Refunds
Refund Policy
Thank you for shopping with us. We want you to be happy with your smart doorbell purchase.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition
- The product must be in the original packaging
- All accessories, manuals, and parts must be included
- Proof of purchase or order number is required
Used, damaged, or improperly installed products cannot be returned unless the item is defective.
Damaged or Defective Items
If your smart doorbell arrives damaged or does not work properly, please contact us within 7 days of delivery. Send us your order number, photos or videos of the issue, and a short explanation. We will review the issue and offer a replacement or refund if approved.
Refunds
Once we receive and inspect your returned item, we will notify you if your refund is approved. If approved, your refund will be sent back to your original payment method.
Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Shipping fees are non-refundable.
Order Cancellations
Orders can only be cancelled before they are shipped. Once an order has been shipped, it must go through the return process.
Contact Us
For return or refund requests, please contact us at:
Email: [your email address]
Please include your order number so we can help you faster.